Privacy Policy

PRIVACY POLICY


If you are reading this, it means you are very concerned about your privacy, and rest assured, so are we. SMFB LLC, doing business as Sole Bicycles Co. (“Sole”), is committed to ensuring the privacy of our customers' personal information, and we intend this privacy notice to put you at ease, as well as comply with all relevant privacy legislation. If you chose to use this website you are consenting to Sole’s privacy policy. 

COLLECTION AND USE OF PERSONAL INFORMATION


Sole limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected include your name, address, telephone number, email address, credit- or debit-card information, descriptions of the items requested or purchased, the IP address and operating system of your computer, and the browser type and version being used. 

Navigation Information 


Even if you do not make a purchase on our site, we have the ability to track usage of our web site, including what pages are visited, what products are viewed, and the third-party sites that led you to Solebicycles.com. This information is not used to track information about individuals, but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions. 

Information Voluntarily Provided


There are times when you may provide information to us voluntarily. This occurs when you provide feedback to us through emails, return forms, letters, or telephone calls. We use this information to respond to your query, to keep track of customer feedback, and to improve our service to customers. 

Internet Database


Sole has created an Internet database to allow customers to store their shipping and billing information, track the status of their order, list previous orders, and retain email preferences. Registration is entirely voluntary, and you have the ability to correct or delete the information at any time. This information is accessed through the “My Account” section of the site. 

Marketing Practices


Sole does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Customers can opt-out of receiving information by using the "unsubscribe" option in any marketing email that they receive or by changing their preferences in their “My Account” section of the site. 

Commitment to Children


Sole does not collect or maintain information from people that we know are under 13 years old, and we do not specifically target this group in our marketing materials or other advertising. 

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION

 
Sole will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. Authorized Sole service providers may also have access to this information in order to carry out their responsibilities directly connected with the processing of your purchases or handling of customer service issues. Outside of these activities, we will not disclose your personal information to any third party without your written consent unless required to do so by law. Sole keeps your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit- or debit-card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored. Sole, as with many other web sites, makes use of "cookies" to help deliver a better customer shopping experience. Cookies are alphanumerical identification elements that we transfer to the hard drive of your computer via your web browser. They enable our systems to recognize your browser and to offer you valuable services, such as saving the contents of your shopping basket, to allow you to access your account information, and to deliver a more personalized shopping experience. 

ACCURACY AND PROTECTION OF PERSONAL INFORMATION


Sole relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access, and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons. 

Transaction Security


In order to make every effort to ensure that your experience on the Sole Online Store is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). 

ONLINE POLICY ONLY


This online privacy policy applies only to information collected through our website and not to information collected offline. 

GOVERNING LAW


Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Sole products) shall be in the state or federal courts located in Los Angeles County, California. Sole’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. 

QUESTIONS AND FEEDBACK


We welcome all your questions, comments, and concerns about privacy, or any other subject. We are here to please, and if there is anything we can do to help facilitate your happiness, or relieve your stress, we will certainly try. Please send all questions, concerns, suggestions, or any other comments to: Support@solebicycles.com.